You may have a service plan with customers that says what’s done when and for how much. But what happens if an unexpected task arises? How do you bill for that without delaying everything? Technicians can now add jobs at fixed, pre-agreed rates to avoid downtime for customers or delayed invoices for you.

Crew Managers might well be seen by some as the unsung heroes of the service department as they take on quite a few tasks for the good of the team. As a result of that, it’s unsurprising that Shepherd aims to make the options available to crew managers as helpful as possible. This blog covers one of them: the ability for crew managers to create time entries for team members.

Shepherd offers companies with complex and lengthy service orders a solution to avoid mistakes and omissions in their job reporting and invoicing by letting technicians keep a job open after reporting on it or not. Read this blog to find out more.

It can get pretty confusing when your system tells you that the assets need to go back to one address, but your customer says it should go to another. Shepherd’s lessor/Lessee record function does away with this administrative headache, making it easy to maintain asset and billing histories.

Maintenance usually spells unavoidable down time for company operations. However, this is different with shepherd thanks for updates that happen seamlessly thanks to being NetSuite native, as well as ensuring any integration with third party software has the least impact on the client further down the line. Read the full blog for all the details.

Rentals are a service that is sold on but always comes back. Each time, there are varying costs too. Being profitable and to what degree is tough to work out. Shepherd’s Rental module makes sure you have all the tools available to work out exactly what pays off and what doesn’t. All in one solution. All native to Netsuite. Read this week’s blog for more info.