Your technician might be going to site for a particular task. Experience might tell you that this particular equipment typically also requires certain parts outside the standard service items to keep running. Shepherd’s new feature lets you pass that on to technicians to avoid surprises and wasted journeys.

Time wasted on unnecessary journeys or admin are a major loss for companies in field service management.

Needing something you have but that isn’t on site is a frustrating way to lose time and money. Shepherd has engineered a solution to limit this: reminders to technicians to return what they haven’t used. Read this week’s blog to learn more.

Over a machine’s life it often becomes necessary to replace component parts or assemblies. It may be the case that..

A one-size fits all rarely works if customers are varied: for that reason Shepherd has made managing consumables and billable materials like parts in terms of accounting and inventory work best for the customer, rather than Shepherd.

Companies seek a CMMS to deal with their field service maintenance management yet this is not the part most challenging in implementation. Often it is how to model your equipment within Shepherd’s solution. Read this week’s blog to see why that is the case.