A US-based medical equipment support company recently began the implementation process for Shepherd and NetSuite. This blog looks at how this has improved their operations and how CMMS can be for any company with assets to keep an eye on.

Time wasted on unnecessary journeys or admin are a major loss for companies in field service management.

Sales orders analyzed and team members informed: all done through Shepherd’s mobile app. All obligations and liabilities for a given job are covered delivering the confidence of knowing a job is done, as needed, from beginning to end. All with the necessary paper trail to back it up, helping avoid confusion and delayed invoicing.

With tracking available, a technician’s progress can be followed with ease making for easier planning of jobs and resources as well as keeping clients fully informed of your work’s status.

Effective work on site is very important but getting to that site is also a big priority. Shepherd’s 3 options for allowing technicians to get where they are needed make that far easier for manager and technician alike.

Shepherd has helped minimise [time lost finding locations] by adopting a new address format allowing very precise directions, enabling your technician to locate not only the customer’s business, but even which door they need to use.