Shepherd’s Shift Time feature gives service managers and technicians a powerful yet intuitive way to track work time—accurately, automatically, and without the need for complex manual inputs. Previously, distinguishing billable labor from non-billable time like travel, admin, or waiting required edits and creative time-keeping methods, whereas now, Shift Time makes this distinction effortless, all within the Shepherd app.

The system starts with a clean and user-friendly Timesheet interface where technicians can begin and end their workdays with a single tap. Each shift begins with a confirmed Start and ends with a confirmed Finish—ensuring no accidental entries and guaranteeing data accuracy. Crucially, only one shift can be logged per day, helping maintain integrity and consistency across all records.

Where Shift Time truly shines is in its handling of real-world interruptions. A Pause function lets technicians temporarily stop the billing clock—perfect for moments spent on admin, supply runs, or other non-billable tasks. This means there’s no need to start new entries or manually adjust logs afterward. Time tracking becomes smarter, cleaner, and more aligned with how technicians actually work in the field.

Throughout the shift, Shepherd tracks and distinguishes between pauses and gaps. Pauses represent time that isn’t billable, while gaps reflect periods within a shift that are billable. These are recorded automatically and can be reviewed in detail, giving managers a clear and trustworthy timeline of work performed.

All submitted shift data flows directly into the Timesheet module, maintaining full transparency for reporting, billing, and compliance. And since Shift Time is built right into Shepherd, no extra integrations or training are needed—it all feeds into NetSuite, following the pathways set out during configuration. Smarter tools for field service teams who want to spend less of the day tracking time and more of the day getting things done. By reducing admin, removing guesswork, and increasing billing accuracy, Shift Time is a simple addition with a powerful impact—ideal for service teams that value efficiency, precision, and control.