In the world of service management, efficiency often comes down to having the right part ready at the right time. Shepherd’s Allocated Parts feature is designed to do just that—helping service providers reserve parts in advance for work that is certain to be needed, even if it doesn’t fall under a service plan.

Take the example of a fleet vehicle with a worn-out tyre. If the vehicle model is already known, then so is the tyre specification. There’s little point sending a technician first just to confirm what everyone already knows—that a replacement tyre is required. With Allocated Parts, the service manager can immediately set aside the correct tyre as soon as the fault is reported.

This simple step streamlines the process significantly. Instead of waiting for an inspection visit and then returning later with the correct part, the technician can arrive fully equipped, fix the issue on the spot, and get the vehicle back in action without unnecessary delay.

What makes this feature especially practical is its flexibility. Whether the repair is urgent and the technician is dispatched the same day, or it’s scheduled for the following week, the part will already be reserved. When it’s time for the job, it’s there—ready to load, take on-site, fit, and bill.

By cutting out wasted steps and ensuring technicians always have what they need, Allocated Parts not only improves customer satisfaction but also boosts operational efficiency. It’s a small but powerful feature that keeps work moving smoothly and vehicles back on the road faster.