The Shepherd Mobile App is built to ensure each team member sees only what they need, when they need it. Through role-based access controls, features and functions are enabled or hidden depending on a user’s responsibilities. This not only declutters the interface but also improves focus, speeds up navigation, and strengthens data security. Even better, permissions are configurable by the customer’s own team, allowing internal admins to tailor roles quickly and flexibly without developer involvement.

For users requiring complete visibility—such as department managers or system admins—the app can present the full suite of available modules. Even here, only features relevant to the business (like rental, if applicable) are displayed, keeping the system aligned with operational scope.

Service Managers benefit from similarly broad access, reflecting their need to oversee multiple functions across operations. Their permissions typically include nearly all aspects of Shepherd, minus any modules not used by their company.

Technicians, on the other hand, get a more curated experience. Since no two technicians work exactly alike, their interface can be fine-tuned to show only the tools and options they need. This reduces visual noise and ensures maximum usability on the go—critical when time and clarity matter most.

Support Users operate with a streamlined set of permissions—primarily focused on case and service order management. Even these can be geographically restricted to further simplify the experience and reduce the chance of error or oversight.

Rental Users interact with equipment and contract-related data, including service histories and maintenance records. Their access is built to make day-to-day operations smoother, whether they’re tracking available assets or coordinating repairs.

Finally, Time Users are typically back-office staff focused on timesheet support. Their interface removes unnecessary customer-facing elements, allowing them to log, review, or adjust time entries without distraction.

Across the board, Shepherd’s mobile experience balances control with simplicity—putting the right tools in the right hands. It’s not just smart design; it’s a smarter way to work.