You can have the best tool in the world, but if it’s a pain to use—guess what? You won’t use it. At this point, it is accurate to point out that Shepherd’s solution, whether web- or mobile app has always had positive feedback about user experience and how intuitive it is. But that’s no excuse to sit on one's laurels, so when the opportunity arises to smooth things out for the customer, even if it makes no difference to the functionality, Shepherd tries to do just that.

Shepherd’s solution is very well thought-out. So much so that it will meet the CMMS needs of virtually any Field Service, Maintenance Management or Rental operation. Those operations can enjoy very high degrees of tailoring through a comprehensive array of configurable parameters within the product. The net result is a CMMS service that fits a company like a familiar glove, without costing the earth.

When you are given a huge choice of options, it is sometimes hard to know where to start, and Shepherd certainly offers a large number of features to its clients. This blog talks about which of those features are consistently part of new customers’ initial list for implementation and why they are popular.

Long term working relationships are core to how Shepherd likes to do business; be it from keeping the same team with the same clients to only billing customers when they actually start using the product. The goal is a fair and close partnership that grows with time.

Shepherd allows cases to be made into service orders, where necessary, without ever breaking the paper trail of a case’s progression within NetSuite making it easy for everyone involved to trace how it has evolved, even when field service is needed to close a given case.

Implementation is not a fixed process that starts and ends at defined points. There are phases that come before, during and after that companies should consider to maximise the benefits and limit the disruptions of a major change in company operations.