You can have the best tool in the world, but if it’s a pain to use—guess what? You won’t use it. At this point, it is accurate to point out that Shepherd’s solution, whether web- or mobile app has always had positive feedback about user experience and how intuitive it is. But that’s no excuse to sit on one's laurels, so when the opportunity arises to smooth things out for the customer, even if it makes no difference to the functionality, Shepherd tries to do just that.

Long term working relationships are core to how Shepherd likes to do business; be it from keeping the same team with the same clients to only billing customers when they actually start using the product. The goal is a fair and close partnership that grows with time.

The new update means your technicians no longer need large quantities of manuals or reference materials in their service vehicles that are costly to replace if worn, lost or outdated. They can now be saved digitally and accessed remotely via the Shepherd Mobile App.