Categorize more effectively with Shepherd’s EAM Rental module! Track equipment and accessories separately for precise cost analysis, inventory planning, and tailored invoicing and see what true confidence in your financial decisions feels like.

Grow your business with Shepherd. Start with FSM for field service and expand into all other EAM modules as your needs evolve. Manage assets, rentals, and more with confidence. Scalable, affordable, and NetSuite-native, Shepherd grows with you. Book your demo today!

Simplify payroll, billing, and time tracking with Shepherd’s Time and Materials functionality. Automate processes, eliminate errors, and make informed decisions. Discover how Shepherd transforms operational efficiency for NetSuite users—book your demo today!

Your technician might be going to site for a particular task. Experience might tell you that this particular equipment typically also requires certain parts outside the standard service items to keep running. Shepherd’s new feature lets you pass that on to technicians to avoid surprises and wasted journeys.

You may have a service plan with customers that says what’s done when and for how much. But what happens if an unexpected task arises? How do you bill for that without delaying everything? Technicians can now add jobs at fixed, pre-agreed rates to avoid downtime for customers or delayed invoices for you.

Crew Managers might well be seen by some as the unsung heroes of the service department as they take on quite a few tasks for the good of the team. As a result of that, it’s unsurprising that Shepherd aims to make the options available to crew managers as helpful as possible. This blog covers one of them: the ability for crew managers to create time entries for team members.