Your technician might be going to site for a particular task. Experience might tell you that this particular equipment typically also requires certain parts outside the standard service items to keep running. Shepherd’s new feature lets you pass that on to technicians to avoid surprises and wasted journeys.

You may have a service plan with customers that says what’s done when and for how much. But what happens if an unexpected task arises? How do you bill for that without delaying everything? Technicians can now add jobs at fixed, pre-agreed rates to avoid downtime for customers or delayed invoices for you.

Crew Managers might well be seen by some as the unsung heroes of the service department as they take on quite a few tasks for the good of the team. As a result of that, it’s unsurprising that Shepherd aims to make the options available to crew managers as helpful as possible. This blog covers one of them: the ability for crew managers to create time entries for team members.

You can have the best tool in the world, but if it’s a pain to use—guess what? You won’t use it. At this point, it is accurate to point out that Shepherd’s solution, whether web- or mobile app has always had positive feedback about user experience and how intuitive it is. But that’s no excuse to sit on one's laurels, so when the opportunity arises to smooth things out for the customer, even if it makes no difference to the functionality, Shepherd tries to do just that.

A US-based medical equipment support company recently began the implementation process for Shepherd and NetSuite. This blog looks at how this has improved their operations and how CMMS can be for any company with assets to keep an eye on.

Shepherd is one of, if not the, first CMMS company to realize that the needs of a rental outfit are not far removed from those of a field service or maintenance management operation.