Avoid billing errors and stock mismanagement with Shepherd’s seamless inventory tracking. Know where each part is, how it’s billed, and prevent unnecessary expenses or missed revenue. Learn how Shepherd can improve your parts and materials management—read our new blog today.

Shepherd makes technician shift billing easy by automating time tracking, allowing you to bill clients efficiently. Reduce manual errors, track office hours, downtime, and even pause travel time for breaks. Discover the seamless experience of Shepherd

You can now choose at which point you can decide a case is considered closed, and at which point the warranty begins with new sections within Shepherd solution: all driven by the needs of Shepherd customers.

Your technician might be going to site for a particular task. Experience might tell you that this particular equipment typically also requires certain parts outside the standard service items to keep running. Shepherd’s new feature lets you pass that on to technicians to avoid surprises and wasted journeys.

You may have a service plan with customers that says what’s done when and for how much. But what happens if an unexpected task arises? How do you bill for that without delaying everything? Technicians can now add jobs at fixed, pre-agreed rates to avoid downtime for customers or delayed invoices for you.

You can have the best tool in the world, but if it’s a pain to use—guess what? You won’t use it. At this point, it is accurate to point out that Shepherd’s solution, whether web- or mobile app has always had positive feedback about user experience and how intuitive it is. But that’s no excuse to sit on one's laurels, so when the opportunity arises to smooth things out for the customer, even if it makes no difference to the functionality, Shepherd tries to do just that.