Case Studies
Integrated field service for medical device operations
Founded in 1988, Medhold Group (Pty) Ltd. is a leading supplier of world-class medical devices, technology, and software across Southern Africa, serving both public and private healthcare sectors in South Africa, Namibia, Zambia, Zimbabwe, Botswana, Malawi, and beyond.
Headquartered at MSI Business Park in Kempton Park, Gauteng, the company operates under ISO 13485:2016 certification, delivering turnkey healthcare solutions, clinical engineering, project services, exports, and after-sales support.
How Shepherd CMMS helps Day Wireless streamline field service operations
Day Wireless Systems has long been a leader in telecommunications solutions, but like many companies with a large field service component, managing technicians, tracking billable hours, and keeping payroll accurate posed major challenges. Before implementing Shepherd CMMS, technicians found themselves stuck in a frustrating cycle of redundant data entry. Every workday, they logged their hours twice—once in Shepherd for service tracking and again in payroll—which inevitably led to discrepancies, accounting errors, and unnecessary administrative work. It was clear that a more efficient system was needed.
Shepherd streamlines operations for Azolver: Europe’s postal machine market leader
Azolver is an independent company and European leader in the franking machine market. Azolver was initially the European arm of US franking technology giant Pitney Bowes, whose own history harks back to the early 1900s.
At present, Azolver holds an impressive track record of having provided some 60 thousand companies with mailing solutions in 6 different markets. It has offices in the Nordic region as well as Central and Southern Europe selling franking machines and other mail-related equipment as well as offering the option to rent.
Starting as they mean to go on: Brussels-based OHIS choose Netsuite and Shepherd
OHIS is a young Belgian company, started with a team of 3. Just over 18 months later, with staff numbers soon set to reach 8, OHIS now provides lifting solutions for a variety of customers and industries in and around the Brussels area. OHIS decided from the outset to forego admin-heavy business practices, instead choosing to adopt Netsuite as ERP and, with its proven track record and innovative approach, Shepherd was a clear choice for OHIS’ equipment maintenance management needs.
OHIS started trading in October 2019 and serves a number of sectors in and around Brussels in their native Belgium as well as a few clients in neighbouring France. They provide lifting equipment ranging from lifters for 20kg sacks of ingredients in the food industry, to hoists for healthcare applications and even cranes for heavy lifting on production lines some of which can reach load-bearing capacities of 800 tons. OHIS provides services including sales, maintenance and repair.
Texas Motive Solutions and Shepherd: Enhancing Efficiency and Reliability
Founded in 2018 by Evin and Justin Sisemore, Texas Motive Solutions is a distributor and service provider of forklift batteries, chargers, and accessories, with locations in Dallas, Fort Worth, Houston and San Antonio, Texas. Serving a wide range of businesses, including logistics and warehousing companies, their service staff of 25 handle service calls and troubleshooting tasks across Texas. With approximately 500 service calls per month, Texas Motive Solutions plays a crucial role as a trusted business partner for their customers.
Operational efficiency, enhanced service quality, and improved financial processes speak volumes about Shepherd’s impact
This case study looks at a long-standing laundry machines sales company in Louisiana, with a legacy spanning over a century. Serving healthcare, hospitality, and other institutional sectors, the company offers comprehensive solutions including sales, project management, installation, and ongoing maintenance. Its commitment to durable, primarily American-made equipment and excellent customer service has earned it a trusted reputation.
Shepherd CMMS Streamlines Operations and Quality Control for Clozzits’ Scalable Growth
In the competitive landscape of the apartment industry, Clozzits has carved out a unique niche by offering closet system installations that enhance living spaces and increase property value. Founded in 2019, the company quickly recognized the need for a comprehensive solution to manage its growing operational demands, spanning manufacturing, warehousing, and installation processes across multiple states. This case study delves into Clozzits’ journey toward selecting Shepherd, detailing the company’s requirements, the selection process, and the outcomes of this pivotal decision.
Shepherd CMMS Enhances QES’s Maintenance, Data Management, and Operational Efficiency
Founded in October 1991, QES Group has grown to become a prominent integrated solution provider specializing in manufacturing, distribution, and servicing a broad spectrum of inspection, test, measuring, analytical, and automated handling equipment. With an expansive presence across ASEAN countries and China, QES leverages its formidable manufacturing capabilities and extensive distribution network to cater to various sectors including semiconductor, automotive, pharmaceutical, and government organizations. Celebrating more than three decades of operational excellence, QES boasts a significant global footprint, managing an impressive install base of more than 13,800 equipment units.
ARQ leverages Shepherd CMMS to simplify complex maintenance operations and achieve real-time data accuracy
ARQ, a leading diversified, environmental activated carbon manufacturer, faced significant technical and operational challenges due to complexities managing multiple enterprise systems. After acquiring Advanced Carbon Solutions, ARQ inherited IBM Maximo, an EAM (Enterprise Asset Management) system with enterprise accounting and inventory functionality, which introduced significant integration hurdles with their existing NetSuite platform. In search of a streamlined, native solution, ARQ implemented Shepherd CMMS, a cloud-based maintenance management system designed specifically for NetSuite.
Smartecarte elevates field operations with Shepherd CMMS for seamless integration and efficiency
Smartecarte, a global leader in unattended vending services, faced the need for an integrated solution to manage its widespread operations. From airports to amusement parks, Smartecarte provides convenience with luggage carts, lockers, massage chairs, and other guest services. Transitioning from an outdated ERP to NetSuite was a crucial step, but the real game-changer came with the adoption of Shepherd CMMS, a robust field service and asset management tool that streamlined their operations, improved financial processes, and ensured long-term scalability.
