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Built for NetSuite

Shepherd exists inside and only inside NetSuite: No integrations, no compromises

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A single, unified, cloud-based EAM built into NetSuite ERP

Field Service, Maintenance Management/CMMS, HSW, Rentals, Support Desk, and Timekeeping all woven integration-free into NetSuite.

Native EAM

Shepherd means one database, one platform, one user experience, and one set of analytics. Third-party integrations are unnecessary and obsolete. Shepherd’s mobile app casts ERP and EAM into the field and onto the plant floor.

Built for NetSuite (BFN) Native

NetSuite is the leading on-demand cloud platform that combines financials, ERP, CRM, and e-commerce into a single system. Shepherd recertifies its application as native twice every year.

Release schedule

Shepherd publishes production updates 3-4 times per year. Sandbox updates are available every other week for customers who wish to preview new development and upcoming features, whose development never stops.

NetSuite native means that Shepherd allows for complete asset management in the field and on the plant floor within the very same ERP that runs your business.

Why NetSuite?

NetSuite offers an all-in-one cloud solution integrating finance, inventory, CRM, and more, eliminating the need for multiple systems. It scales with your business, supports global operations, and provides real-time insights for better decision-making.

NetSuite’s cloud-based nature reduces IT infrastructure costs, while customization and continuous updates ensure it meets specific business needs and stays current with technological advancements. It automates key processes, improving efficiency and potentially reducing overall costs by minimizing manual work and system redundancy.

Learn more about:

NetSuite  SuiteApp

Shepherd News articles

Recommended parts: Letting experience help with service planning
Your technician might be going to site for a particular task. Experience might tell you that this particular equipment typically also requires certain parts outside the standard service items to keep running. Shepherd’s new feature lets you pass that on to technicians to avoid surprises and wasted journeys.
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Technicians can do the work needed, not just the work planned
You may have a service plan with customers that says what’s done when and for how much. But what happens if an unexpected task arises? How do you bill for that without delaying everything? Technicians can now add jobs at fixed, pre-agreed rates to avoid downtime for customers or delayed invoices for you.
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Small details make all the difference
You can have the best tool in the world, but if it’s a pain to use—guess what? You won’t use it. At this point, it is accurate to point out that Shepherd’s solution, whether web- or mobile app has always had positive feedback about user experience and how intuitive it is. But that’s no excuse to sit on one's laurels, so when the opportunity arises to smooth things out for the customer, even if it makes no difference to the functionality, Shepherd tries to do just that.
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