Featured Blog
Your technician might be going to site for a particular task. Experience might tell you that this particular equipment typically also requires certain parts outside the standard service items to keep running. Shepherd’s new feature lets you pass that on to technicians to avoid surprises and wasted journeys.
You may have a service plan with customers that says what’s done when and for how much. But what happens if an unexpected task arises? How do you bill for that without delaying everything? Technicians can now add jobs at fixed, pre-agreed rates to avoid downtime for customers or delayed invoices for you.
Crew Managers might well be seen by some as the unsung heroes of the service department as they take on quite a few tasks for the good of the team. As a result of that, it’s unsurprising that Shepherd aims to make the options available to crew managers as helpful as possible. This blog covers one of them: the ability for crew managers to create time entries for team members.
Shepherd has a new NetSuite Advanced Fulfillment extension. If you have personnel heading to site, it seems a waste to pay additional costs on transporting parts there too, when there is space in the service vehicle. Previously the biggest reason was that there was no way of applying liability for the part. Shepherd’s new extension fixes that.
Making the Shepherd app and planner board now accessible through all manner of commonly used platforms now makes field service management that much easier and efficient.
A one-size fits all rarely works if customers are varied: for that reason Shepherd has made managing consumables and billable materials like parts in terms of accounting and inventory work best for the customer, rather than Shepherd.
Effective work on site is very important but getting to that site is also a big priority. Shepherd’s 3 options for allowing technicians to get where they are needed make that far easier for manager and technician alike.
Companies seek a CMMS to deal with their field service maintenance management yet this is not the part most challenging in implementation. Often it is how to model your equipment within Shepherd’s solution. Read this week’s blog to see why that is the case.
It’s already a privilege to be accepted into the fold of the Suite Development Network, but being also chosen as 2021 SuiteCloud International Partner of the Year is truly an honor.