PRODUCT SCREENSHOTS (click to enlarge)

Our Field Service Management features make it easy for service providers to maintain equipment owned by their customers.

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MOBILE APPLICATION

100% native to NetSuite just like Shepherd’s browser-based application:

  • No synchronizing;
  • No imports;

Built in NetSuite’s own Mobile Application for Android & for iOS and soon on Windows Mobile 10.

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Drag-n-drop Call Scheduler

  • The manager may check out parts for the service technician/engineer
  • Notice the look-up feature in the bottom box of the first screenshot – it drives options in the second screenshot
  • Technician signs into Employee Center to ‘accept’ parts checked out for him/her
  • Notice that the tech need not accept all parts but may modify the quantiles of the handover

Timestamps

Record and measure performance against the following timestamps

  • Incident time
  • Response start time

  • Phone tech assigned
  • Resolution by phone
  • Field tech departure to site + GPS coordinates
  • Field tech arrival on-site + GPS coordinates
  • Field tech resolution on-site + GPS coordinates
  • Field tech arrival back to base + GPS coordinates

Technician GPS Locator

  • View each technician’s location
  • Use location data to power searches for parts within x miles of any technician, technicians closest to any customer, etc.
  • Forecast arrival time on-site an and alert customer
  • Stamp Service Reports with both time and geo-coordinates of technician departure, arrival on-site, repair time, and departure from site
  • Requires an Android or iPhone. Soon available for Windows Mobile 10
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Shepherd CMMS is the most comprehensive SuiteApp for Maintenance Management.
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